Return Policy:

 We want our customers to be completely satisfied with their purchase from Fancy Faye and we take pride in offering you only the best. Therefore, items that are damaged or incorrectly shipped will be replaced once returned item is received. 

UNWANTED RETURNS: Customer may return unwanted item(s) within 30 days of receipt. Returns must be unopened and in original package. Customer will be Responsible for shipping costs and a restocking fee of 20%. also, reimbursement will be store credit that can be used for other purchases. 

RETURN EXCLUSION: Personalized merchandise is not returnable unless the item was incorrectly personalized due to the fault of the manufacturer. In the latter case the item will be replaced at no additional cost to the customer. Clearance items, large volume discounted items, personal intimate items, unless unopened and are still in the manufacturers package(s) are not returnable. 

SHIPPING: Shipping and handling are designed to be as reasonable for our Customers as possible. The shopping cart will automatically calculate the shipping fees for you. (Please keep in mind, the shipping carriers have a minimum charge. They charge by the box and delivery location, not by the weight.) 

GROUND SHIPPING: Continental U.S. (48 States) Normal delivery time is 5-10 business days. Ground shipping price breaks at order totals of about $850.00. 

ALASKA & HAWAII: Delivery time 5-10 business days. U.S. Virgin Islands and U.S. military APOs FPOs may take longer to arrive. 

CANADA SHIPPING: Delivery time is 7-10 business days or 1-3 weeks base on the item purchased and where it’s being shipped from. (Oversized and extremely heavy items do not quality for Rush 2-day shipping. Please note, UPS is the only shipping option for Canada currently. 

INTERNATIONAL SHIPPING: No International Shipping outside of North America is provided at this time. 

DELIVERY GUARANTEES: All delivery times are estimates, once your checkout is completed and your order has been placed, you will be provided with a tracking number when you will receive your package. 
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